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James Holden
Enterprise Network Support Services Manager
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Main Operations Office/Data Center/Shipping Location
Kenwood Administrative Offices
600 Stemmers Run Road
Essex, MD. 21221
Phone: (443) 809-9439
For All IT service requests please contact the DoIT Service Desk at 443-809-4672
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The Department of Network Support Services (DoNSS) team provides data, voice and cloud network infrastructure, services, and user management supporting over 201 locations, with over 130,000 users, and utilizing more than 140,000+ computers and other devices. Services provided include data and voice copper and fiber cabling, wireless design for over 12,000 access points, installation coordination, enterprise cloud based data backup, enterprise IT Security, 6800 school safety radios, 1100 bus safety radio and enhanced dispatching system, 6000 Voice over Internet Protocol phone system, e-mail/collaboration, firewall security and management, core network infrastructure, enterprise and school/office level server operations, user management, wide/local area network connectivity, internet, Microsoft Office 365/Teams/SharePoint/other cloud operations, and external secure connectivity to Baltimore County Government, CCBC, and other entities, as well as the Federal eRate reimbursement management.
If you are experiencing technical difficulties with any service indicated above, please contact the Department of Information Technology Service Desk at 443-809-4672. Someone will be assigned to your call as soon as possible.