Office of Personnel Services
Employee Assistance Program
Customer Feedback Survey

The Employee Assistance Program (EAP), in Personnel Services, is part of the Department of Human Resources.  The EAP is a no-cost employee benefit that is also available to immediate family members.  The EAP provides confidential/professional assessments, short-term problem focused counseling and referral assistance for employees and their families experiencing problems that may affect work performance, job satisfaction, or overall quality of life.

New External Employee Assistance Program (EAP) effective September 1, 2013. www.cignabehavioral.com – employer ID: baltimore – contact 1-888-431-4334.

Additionally, the Employee Assistance Program:

  • Provides an internal and external program (Cigna EAP)
  • Provides additional resources including legal, financial and other work/life support services through Cigna EAP
  • Provides management consultation services to administration/managers
  • Provides staff development on a variety of work/life issues to schools and offices
  • Offers support after a traumatic or critical event and works closely with the BCPS Traumatic Loss Teams
  • Offers 24/7, 365 days a year availabilty through the Cigna EAP toll free number

The EAP’s web site provides you with:

  • Contact information
  • The Cigna EAP brochure
  • Timely and helpful information on a variety of work/life issues.
  • BCPS Wellness Program and Office of Health Services information.
  • Links to other Personnel Services offices.

Janice Zimmerman, LCSW-C, CEAP
BCPS EAP Counselor
Loch Raven Center 
(formerly Loch Raven Elem. School)
1801 Glen Keith Blvd.
Baltimore, MD  21234
410-887-5414
FAX: 410-668-8994

Cigna EAP
1-888-431-4334
www.cignabehavioral.com
Company ID: baltimore
(available 24/7, 365 days a year)

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